Quantum Escalation Matrix

Department	L1Escalation 1	L2Escalation 2	L3Escalation 3
Billing / Finance	DEBASISH SETHYPrimary 8367015302 debasish.sethy@int.quantumrobust.com Kothakota SaraswathiPrimary 8367015309 saraswathi@int.quantumrobust.com	Ankit SinghPrimary 8639146271 ankit@quantumrobust.com Shamim AkhtarPrimary 8367015309 shamim.akhtar@int.quantumrobust.com	KAPULAI AJAYPrimary ajay@quantumbusiness.in Ved Prakash PandeySecondary ved.quantum@hotmail.com
Bistro - (Onboarding, PF, ESIC)	JEYA BHARATHIPrimary 9442797203 bharathi@int.quantumrobust.com Kathirvel RSecondary 8300435203 kathirvel.r@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Blinkit - (Onboarding, PF, ESIC)	JEYA BHARATHIPrimary 9442797203 bharathi@int.quantumrobust.com Kathirvel RSecondary 8300435203 kathirvel.r@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Delhivery - Documents	Pambi KatyayanePrimary 9502808708 pambi.katyayane@int.quantumrobust.com	Maddala ChanduPrimary 7013795749 support@quantumrobust.com	KAPULAI AJAYPrimary ajay@quantumbusiness.in
Delhivery - PF, ESIC	Yerab Joshna SindhuPrimary 8367015305 joshna.sindhu@int.quantumrobust.com	G BinduPrimary 9550025608 bindu@int.quantumrobust.com	Maddala ChanduPrimary 7013795749 support@quantumrobust.com
FirstClub - (Onboarding, Letters, PF, ESIC)	R ASHIKAPrimary 8903300503 ashika@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Flipkart - (Onboarding, Offboarding, Letters, PF, ESIC, Esampark Related)	AJANA .APrimary 9443448203 ajana@int.quantumrobust.com R ASHIKASecondary 8903300503 ashika@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Hyperpure - (Onboarding, PF, ESIC)	Santhia Jesus KPrimary 8300435203 santhia.jesus@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
ID CARDS	HARISH BPrimary 8300804720 harish@int.quantumrobust.com	Ramya Krishnan RamakrishnanPrimary 8903300503 ramya@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com Nishaanth RSecondary nishaanth@quantumbusiness.in
LETTERS	Banusree NagarajanPrimary 9488157203 banusree@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Mahindra - (Onboarding, PF, ESIC)	Ananthi SundharlingamPrimary 9488857203 ananthi@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Purplle - (Onboarding, PF, ESIC)	Anshika MPrimary 9443904203 anshika@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
Salary Payable - Blinkit, Bistro, ZHPL, Hyperpure, Tvs	Sanni RajbharPrimary 6309544071 Sanni@quantumbusiness.in Talari Vinay KumarSecondary 8367015304 vinaykumar@int.quantumrobust.com	KAPULAI AJAYPrimary ajay@quantumbusiness.in	Ved Prakash PandeyPrimary ved.quantum@hotmail.com
Salary Payable - Delhivery, Swiggy	Maddala ChanduPrimary 7013795749 support@quantumrobust.com	KAPULAI AJAYPrimary ajay@quantumbusiness.in	Ved Prakash PandeyPrimary ved.quantum@hotmail.com
Salary Payable - Flipkart, Purplle, Assure, Access, Prozo, Tubo	Lokurti Sridhar ReddyPrimary 8367015310 sridhar@int.quantumrobust.com	KAPULAI AJAYPrimary ajay@quantumbusiness.in	Ved Prakash PandeyPrimary ved.quantum@hotmail.com
SWIGGY STORE - (Onboarding, PF, ESIC)	Ananthi SundharlingamPrimary 9488857203 ananthi@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
SWIGGY WH - (Onboarding, Offboarding, Letters, PF, ESIC, BlueTree Related)	Anshika MPrimary 9443904203 anshika@int.quantumrobust.com Anto Sahaya Regincy Anthoni RagesPrimary 9443904203 regincy@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in
ZHPL - (Onboarding, Letters, PF, ESIC)	Kathirvel RPrimary 8300435203 kathirvel.r@int.quantumrobust.com	Gladwin Roy RPrimary 8300204203 cs@quantumrobust.com	Nishaanth RPrimary nishaanth@quantumbusiness.in